We ship only within the 48 contiguous United States. We do not ship to Alaska, Hawaii, US protectorates (e.g., Puerto Rico), P.O. boxes, or APO/FPO addresses.
With warehouses on both coasts, we are able to reach most of our customers within a 3-business day timeframe. Occasionally a warehouse is out of the product and the warehouse further from you will have to fulfill the order which could make the ETA up to 6 days. Some of our larger product (such as outdoor furniture sets) is best shipped via LTL (Less than Truck Load) freight to best ensure safe delivery, and once the shipment arrives, FedEx will require an appointment to deliver the order, so please include a phone number in your order you can be reached at. Someone must be present to take delivery of LTL shipments and sign for the delivery (drivers only offload the product into the driveway; any additional help by the driver will require an additional charge).
Please double check the delivery address prior to ordering to ensure your package reaches its intended location. We can only ship your order to the address given to us in your order at the time you checkout. If you contact us with a change of address and we haven’t processed the order yet, we can make the change. If the order has already been processed and is on the FedEx truck (even though the order doesn’t show shipped in the marketplace), or has movement on FedEx.com, you only need to create an account on fedex.com/us/delivery, and you will be able to redirect your package(s).
We try to process orders within one business day (excluding Sat, Sun and holidays) whenever possible, so if you cancel the same day, we should be able to keep the order from shipping and have you refunded within 1-2 business days.
If you cancel and the product has already shipped, we will attempt to have the carrier RTS (Return To Shipper) the product back to us, but this is not always successful and we will need for you to monitor the tracking to refuse the product if they try to deliver. Once the item is confirmed en route back to us, your refund will be processed within 2-3 business days.
Holiday Price Match Guarantee, eligible 11/1/2021 - 12/31/2021 If you find a lower price on a product you ordered during the eligibility period, please contact our customer service to validate the lower price and issue a partial refund for the price difference. Please note:e lower-priced deal to match must be within the eligibility period of 11/1/2021 - 12/31/2021 - Must be the exact same product, model, color, sku # - Subject to validation, the deal to price-match must be verifiable by our customer service
Extended Holiday Returns, through 1/31/2022 Orders placed between 11/1/2021 and 12/31/2021 are eligible for return through 1/31/2022. Please contact customer service by 1/31/2022 to initiate an extended holiday return.
Please contact customer service(email@example.com), if you have any problem with your order. If there is a return request for the goods problem, the return address will be provided by mail after submitting the application.
Millions of customers are happy with our friendly customer service, often because of our simple and easy return & refund policy. Our aim is to make your purchasing experience as simple, convenient, and enjoyable as possible.
All Eccqhome.com purchases may be returned for any reason within 30 days of date of purchase upon receipt of a Return Merchandise Authorization (RMA) number issued from Eccqhome. All RMAs may receive a complete replacement unit, replacement parts, full or partial refund at the sole discretion of Eccqhome. There are no additional cost or fees associated to an RMA, including restocking fees or processing fees. However, in some exceptional cases (discussed below) return shipping may be at the customer’s expense.
If an item is not delivered or arrives in a damaged or otherwise defective state, please contact us within 7 days to submit a claim for an RMA. Eccqhome may require pictures or video of defective/damaged items to issue a full refund. Once your claim is processed and approved, please allow 5-7 business days for the refund request to be completed. Some financial institutions may take an additional 5-7 business days to return the funds to your account(s), depending on the nature of the financial institution and the original form of payment. If a replacement unit or replacement parts are requested, please be aware that the fulfillment time frame is based on replacement product location & availability, and if the original unit and/or parts are out of stock, alternatives such as a comparable product or partial or full refund may be offered at Eccqhome’s sole discretion.
Items returned must be in their original packaging or acceptable packaging, along with all accessories from the original shipment. All instances of returns from damaged or defective products are shipped back to Eccqhome at Eccqhome’s expense. All other returns are shipped back to a Eccqhome at the customer’s expense. In cases where the customer chooses to provide the return shipping, a tracking number must be provided to Eccqhome, and it must be confirmed as returned to our warehouse to complete the warranty transaction and any refunds. Please note that it is at the company's discretion to decide if the item may be returned to Eccqhome. Unauthorized returns (those without a pre-authorized RMA from Eccqhome) will not be accepted, and any unauthorized return shipping charges incurred by the customer will not be reimbursed.
In some exceptional cases, Eccqhome may not require physical return of the item if the return shipping cost would be excessive, especially if photographic or videographic evidence has been previously provided. In these rare cases, the customer may dispose of the product in the safest, most convenient, most environmentally-friendly manner of their choice: locally certified waste management or recycling services, donation, re-gifting, etc. Please allow 5-7 business days for the refund to be issued once physical return has been waived, we have verified the item has been returned to our warehouse, and/or we have verified with the return shipping carrier the product is being returned. Again, some financial institutions may take an additional 5-7 business days to return the funds to your account(s), depending on the nature of the financial institution and the original form of payment.
See the links below for information on how to contact PayPal regarding their refund processes and procedures. For these and other payment vendors, please contact your financial institution regarding your refund status first before contacting Eccqhome after the typical 10-14 business day refund period.
Refunds issued for purchases made using Paypal will be refunded to your Paypal account. Information on PayPal refund processing please see PayPal Refund FAQ. For questions related to your specific PayPal account or billing, please contact PayPal Customer Service.
This limited warranty applies to products purchased from Eccqhome and its sub-brands: Outsunny, HomCom, Soozier, Qaba, PawHut, Vinsetto, Kleankin, Durhand (collectively “Eccqhome Products”). Eccqhome reserves the right to provide the sole discretion on warranty coverage and availability as considered in a case by case basis.
What does this limited warranty cover? This warranty covers any defects in material or workmanship in all new Eccqhome products (as covered by this warranty). Only products sold by an authorized merchant, retailer or through official marketplace transactions are covered. Some third-party marketplace retailers may include additional warranty terms that supersede this warranty or are in addition to the terms stated here.
What will we do to correct problems? Upon granting a Return Merchandize Authorization (RMA) number, Eccqhome will replace your product with an identical model or replace specific components of the already delivered product or refund your purchase amount either in full or partial depending on the circumstance of the return. The degree of action taken is at the sole discretion of Eccqhome and will conform to the requirements and policies of the marketplace the sale was conducted on, including any third-party warranty requirements that may apply as well as state and national consumer protection laws. Eccqhome will pay for all replacement shipping to you and pay for shipping on retrieval of any defective or damaged products that are requested to be returned to Eccqhome.
How long does the coverage last? Unless otherwise stated, all products have a 1 year warranty that begins on the date of purchase. Please refer to the Eccqhome Return Policy for details on return options during the warranty period.
What does this limited warranty not cover? This warranty does not cover any problems caused by (a) misuse of the product, including commercial use, accidents, abuse, neglect, heat and humidity or (b) modification or any misuse contrary to the intended uses of the product, (c) damage caused by other equipment or (d) consequential damage, incidental damages or any costs related to construction, setup and assembly as incurred by 3rd party involvement. This limited warranty applies only to hardware products licensed and sold by Eccqhome LLC, any manuals, media or documentation are licensed and warranted where applicable pursuant to separate written agreement.
What you have to do for warranty service: Eccqhome will not provide any warranty coverage unless the claim is in compliance with all terms of this warranty statement and the proper return process and procedures are followed. To request warranty service, contact Eccqhome directly. This notification must be made to https://eccqhome.com/page/contact-us about warranty service and must be made within the warranty periods, any communication past the milestone marks of the warranty (30 day mark and 365 day mark) are not covered by this warranty.Your identity and order information will be collected and the warranty verified as a valid purchase by an Eccqhome representative. Once Eccqhome determines that warranty service is required, you may be prompted for additional information or required to decide upon competing alternatives for resolution. Damaged or defective products returned to us must be properly packaged in the original packaging, or packaging provided by us and shipped with the pre-paid shipping label provided by Eccqhome.
How does law apply? The laws of Oregon, USA, govern this limited warranty which give you certain rights, you may also have additional rights that vary from state to state. Additionally, Eccqhome is in compliance with hazardous materials notification laws of California, USA. This limited warranty does not affect any additional rights you have under laws in your jurisdiction governing the sale of consumer goods, including those provided by the Magnuson-Moss Warranty Act.